The problem
CS teams can't see customer health across scattered CRM, product and support data, so churn surprises them
What they do
Customer success platform: account health, playbooks, projects and an AI copilot for CS teams
Traction 500th customer in Mar 2024; no newer public ARR or growth figures
Hiring trend
- Open roles
- 2
- Headcount
- ~84-137 (sources differ)
Cooling: 1 open role; Revelio headcount 97 (Q3 2024) → 73 (Q1 2025) → 84 (Q1 2026)
Hiring in
- Remote (US)
Latest news
Aug 2026
Launched the Vitally MCP Server, piping customer data into Claude, ChatGPT and Gemini ↗Glassdoor
3.9 ★ 17 reviews ↗Funding
- Last round
- $30M
- Stage
- Series B
- Date
- Feb 2023
Led by Next47
- Hiring+0.52 open roles on the live job board (1–2 roles = +0.5)
- Funding recency0Series B · $30M, Feb 2023 (44 months ago): over 24 months = 0
- Traction+0.75Some growth: 500th customer in Mar 2024; no newer public ARR or growth figures
- Red flags0Watch-outs noted below, none scored as a significant flag
- Total1.250.5 + 0 + 0.75 − 0 = 1.25 → Cool-down
Cool-down rule: score under 1.5 and the last round is over 24 months old, with shrinking headcount or layoffs.
Distance (10K) is a separate read on how long the lead can last. It doesn't change the score.
Distance
10K · edge: hard to leave
Behind bigger customer-success rivals, with near-frozen hiring and no funding since 2023.
Sources: Arbolus: Vitally customer reviews (NPS 54, Sep 2026) ↗ · GainTrace: Gainsight vs Vitally (competitor blog; Gartner Niche Player) ↗
Watch-outs
No new VC round since the $30M Series B in Feb 2023 (~32 months); hiring nearly frozen (1 open role, new postings ~4/mo in 2023 → ~0 in 2026); headcount fell ~25% from 97 to 73 between Q3 2024 and Q1 2025 per Revelio, only partly recovered (no layoff publicly reported); May 2026 Glassdoor review flags difficult upper leadership.
Sources: TechCrunch: Vitally $30M Series B (Feb 2023) ↗ · Revelio Labs: Vitally headcount and postings (Aug 2026) ↗ · Vitally job board (1 open role) ↗ · Glassdoor: Vitally reviews (May 2026 review) ↗
Open ops roles
No ops roles open right now
Last checked Oct 25, 2026