The problem
B2B support teams juggle scattered customer conversations in tools built for consumer tickets
What they do
AI support platform for B2B teams across Slack, Teams, email and chat
Traction Customers 750 → 1,500+ in a year; 5x+ YoY revenue growth two years running
Hiring trend
- Open roles
- 15
- Ops roles
- 4
- Headcount
- ~185
Headcount ~130 → ~184 since Series B (LinkedIn, est.)
Hiring in
- San Francisco
- New York
Glassdoor
3.9 ★ 8 reviews ↗Funding
- Last round
- $31M
- Stage
- Series B
- Date
- Aug 2025
Led by a16z; Bain Capital Ventures
- Hiring+1.515 open roles on the live job board (10–29 roles = +1.5)
- Funding recency+0.5Series B · $31M, Aug 2025 (14 months ago): 12–24 months = +0.5
- Traction+1.5Strong growth: Customers 750 → 1,500+ in a year; 5x+ YoY revenue growth two years running
- Red flags0None found in the last 24 months
- Total3.51.5 + 0.5 + 1.5 − 0 = 3.5 → Tempo (3.5–4.24)
Distance (Half) is a separate read on how long the lead can last. It doesn't change the score.
Distance
Half · edge: hard to leave
Customers doubled to 1,500+ in a year with 5x revenue growth, but B2B support rivals are multiplying.
Sources: Growth Unhinged: inside Pylon's GTM motion (May 2025) ↗
Last checked Oct 25, 2026