The problem
Isolated seniors lack everyday help and connection, and health plans can't reach or engage them at home
What they do
Vetted companions (Papa Pals) who help older adults with errands, rides and company, via health plans
Traction ~1M health-plan members covered; 80% of plan clients added programs for 2027 (CEO)
Hiring trend
- Open roles
- 2
- Headcount
- ~590 staff (Revelio, Mar 2026; LinkedIn ~1,050 incl. contractors)
Shrinking: headcount −22% in 2 yrs (756 → 591, Revelio, Q1 2024–Q1 2026); 3 open roles
Hiring in
- San Francisco
- Remote (US)
Glassdoor
3.6 ★ 150 reviews ↗Funding
- Last round
- $150M
- Stage
- Series D
- Date
- Nov 2021
Led by SoftBank Vision Fund 2
- Hiring+0.52 open roles on the live job board (1–2 roles = +0.5)
- Funding recency0Series D · $150M, Nov 2021 (59 months ago): over 24 months = 0
- Traction+0.75Some growth: ~1M health-plan members covered; 80% of plan clients added programs for 2027 (CEO)
- Red flags−11 significant flag in the last 24 months, −1 eachSustained headcount decline (−14% YoY late 2024, −6% YoY late 2025) with 2026 Glassdoor reviews citing repeated layoffs and job insecurity; no new priced round since Nov 2021 (follows 2023 loss of dozens of insurer contracts)Revelio Labs headcount data (952 in 2023 → 591 Mar 2026) ↗ · Glassdoor review, 'too many layoffs', Jul 2026 ↗ · Glassdoor reviews page, 'Job insecurity due to constant changes', Sep 2026 ↗ · Context (2023, older than 24 mo): Becker's, ~3 dozen payers and employers drop Papa ↗ · Context: last announced round, $150M Series D, Nov 2021 (MobiHealthNews) ↗
- Total0.250.5 + 0 + 0.75 − 1 = 0.25 → Cool-down
Cool-down rule: score under 1.5 and the last round is over 24 months old, with shrinking headcount or layoffs.
Distance (10K) is a separate read on how long the lead can last. It doesn't change the score.
Distance
10K · edge: grows with users
Large companion network, but lost insurer contracts and keeps shrinking headcount.
Sources: Refresh Miami, Pal network and DTC launch, Aug 2026 ↗ · Becker's, payers drop Papa, Nov 2023 ↗ · Fierce Healthcare, Papa Plus for insurers, Mar 2026 ↗
Watch-outs
Sustained headcount decline (−14% YoY late 2024, −6% YoY late 2025) with 2026 Glassdoor reviews citing repeated layoffs and job insecurity; no new priced round since Nov 2021 (follows 2023 loss of dozens of insurer contracts)
Sources: Revelio Labs headcount data (952 in 2023 → 591 Mar 2026) ↗ · Glassdoor review, 'too many layoffs', Jul 2026 ↗ · Glassdoor reviews page, 'Job insecurity due to constant changes', Sep 2026 ↗ · Context (2023, older than 24 mo): Becker's, ~3 dozen payers and employers drop Papa ↗ · Context: last announced round, $150M Series D, Nov 2021 (MobiHealthNews) ↗
Open ops roles
No ops roles open right now
Last checked Oct 25, 2026