The problem
Customer research takes weeks of recruiting, interviewing and synthesis, so decisions get made without real customer input
What they do
AI agents that design, run and analyze customer interviews and research studies at scale
Traction ~$30M ARR (reported); annualized revenue up 15x in 9 months; 230% QoQ run-rate growth in Q2 2026; >15% of Fortune 100
Hiring trend
- Open roles
- 32
- Ops roles
- 4
- Headcount
- ~100-120
16 → 100+ staff in 12 months (CEO, Aug 2026); 32 open roles
Hiring in
- San Francisco
- New York
- London
- Remote
Latest news
Sep 2026
Salesforce signed a definitive agreement to acquire it (reported ~$2B); close expected early 2027, still independent ↗Funding
- Last round
- $69M
- Stage
- Series B
- Date
- Jan 2026
Led by Ribbit Capital
- Hiring+232 open roles on the live job board (30+ roles = +2)
- Funding recency+1Series B · $69M, Jan 2026 (9 months ago): 6–12 months = +1
- Traction+1.5Strong growth: ~$30M ARR (reported); annualized revenue up 15x in 9 months; 230% QoQ run-rate growth in Q2 2026; >15% of Fortune 100
- Red flags0None found in the last 24 months
- Total4.52 + 1 + 1.5 − 0 = 4.5 → Race (4.25–4.74)
Distance (Half) is a separate read on how long the lead can last. It doesn't change the score.
Distance
Half · edge: learns from use
Leading AI-native player in AI-moderated research (1M+ interviews, Microsoft, Google, Anthropic) with fast adoption; still faces Qualtrics, Outset and Simile, and its future now sits inside Salesforce.
Sources: Listen Labs: Series B, revenue up 15x, 1M+ interviews (Jan 2026) ↗ · TechCrunch: Listen Labs scrubbed $1.5B round for Salesforce talks; Simile at $2B (Sep 2026) ↗
Last checked Oct 25, 2026