The problem
Support teams can't scale headcount with ticket volume; customers wait and costs climb
What they do
AI agents that resolve customer support conversations for enterprises
Traction $100M+ ARR (Aug 2026); 100+ new enterprise customers
Hiring trend
- Open roles
- 134
- Ops roles
- 4
- Headcount
- ~434
Headcount 300+ (Mar 2026) → ~434 (May 2026)
Hiring in
- San Francisco
- New York
- London
- Remote (Australia)
Glassdoor
3.8 ★ 261 reviews ↗Funding
- Last round
- $250M
- Stage
- Series D
- Date
- Jan 2026
Led by Coatue and Index Ventures (co-led)
- Hiring+2134 open roles on the live job board (30+ roles = +2)
- Funding recency+1.5Series D · $250M, Jan 2026 (9 months ago): 6–12 months = +1, $100M+ round +0.5
- Traction+1.5Strong growth: $100M+ ARR (Aug 2026); 100+ new enterprise customers
- Red flags0None found in the last 24 months
- Total5.02 + 1.5 + 1.5 − 0 = 5.0 → Sprint (4.75 or more)
Distance (Half) is a separate read on how long the lead can last. It doesn't change the score.
Distance
Half · edge: hard to leave
Crossed $100M annualized revenue; clear No. 2 in AI support agents behind a larger Sierra.
Sources: Value Add VC: Decagon $100M ARR (Aug 2026) ↗ · Newcomer: Decagon hit $100M (Aug 2026) ↗
Last checked Oct 25, 2026