The problem
Merchants lose revenue and hours to friendly-fraud chargebacks that need manual evidence gathered across many systems
What they do
AI that automatically fights and prevents chargebacks for online merchants, paid on success
Traction ~$10M revenue (Jun 2025, founder-stated); revenue tripled YoY (company); 20,000+ merchants incl. Fanatics, Calendly
Hiring trend
- Open roles
- 7
- Ops roles
- 2
- Headcount
- ~230
Headcount ~173 → ~232 Q1 2025 to Q1 2026 (+15.6% YoY, Revelio); 7 live openings, new postings ~27/mo in 2025 → ~16/mo in 2026
Latest news
Aug 2026
Launched Developer Hub / Open Platform so payment platforms can embed its chargeback AI ↗Glassdoor
3.9 ★ 32 reviews ↗Funding
- Last round
- $25M
- Stage
- Series A
- Date
- Nov 2025
Led by Viola Growth, OpenView
- Hiring+17 open roles on the live job board (3–9 roles = +1)
- Funding recency+1Series A · $25M, Nov 2025 (11 months ago): 6–12 months = +1
- Traction+0.75Some growth: ~$10M revenue (Jun 2025, founder-stated); revenue tripled YoY (company); 20,000+ merchants incl. Fanatics, Calendly
- Red flags0Watch-outs noted below, none scored as a significant flag
- Total2.751 + 1 + 0.75 − 0 = 2.75 → Steady (1.5–3.49)
Distance (10K) is a separate read on how long the lead can last. It doesn't change the score.
Distance
10K · edge: learns from use
Broadest SMB adoption in chargeback automation (20,000+ merchants, network data across 100+ integrations) and a second line in Prevent/Connect, but it trails Justt on revenue (~$32M in 2025 vs ~$10M mid-2025) and faces Stripe Smart Disputes, Chargebacks911 and card-network tools (Verifi, Ethoca) selling to the same merchants.
Sources: Ctech: Chargeflow raises $25M Series A + $10M debt; 160 staff, 15,000 merchants (Nov 2025) ↗ · Forbes: Justt reached $32M revenue in 2025, 400 customers ↗ · Stripe: Smart Disputes ↗ · GetLatka: Chargeflow $10M revenue, Jun 2025 (founder webinar) ↗
Watch-outs
Watch (not scored): Aug 2026 Glassdoor reviews describe a 'reorganization' layoff with no performance reason while hiring engineers, 'multiple rounds of layoffs' and high turnover (rating 3.9, down from 4.2; Revelio sentiment negative). No press report or count, and headcount is still up ~16% YoY. Merchant complaints on Trustpilot/Reddit allege unauthorized dispute submissions and withheld refunds (unverified). Stripe ships its own Smart Disputes to the same buyers.
Sources: Glassdoor: Chargeflow reviews, Aug 2026 'inconsistent layoffs' and 'revolving door' reviews ↗ · Glassdoor review: 'Promising tech direction undermined by leadership overreach and inconsistent layoffs' (Aug 26, 2026) ↗ · Revelio Labs: Chargeflow headcount 232 (+15.6% YoY), sentiment negative and declining (Aug 2026) ↗ · Dropshippingit: roundup of merchant allegations on Trustpilot, Reddit and Shopify (Apr 2026) ↗ · Stripe: Smart Disputes, AI auto-submits dispute evidence ↗
Last checked Oct 25, 2026