The problem
Support teams juggle several disconnected AI tools that give inconsistent answers and pile up costs
What they do
Unified AI agents, agent assist, auto-QA and outbound campaigns for customer support teams
Traction $100M+ ARR (Jun 2026), up from $5M in 3.5 years; 20,000+ customers
Hiring trend
- Open roles
- 3
- Headcount
- ~350-700
Headcount ~180 (Oct 2024) -> ~700 on LinkedIn (Sep 2026), largely via 14+ acquisitions; only 3 public openings, all outside US
Glassdoor
4.4 ★ 74 reviews ↗Funding
- Last round
- $54M
- Stage
- Series E
- Date
- Sep 2026
Led by Kathy Ireland (Series E); TVC Capital (Series D)
- Hiring+13 open roles on the live job board (3–9 roles = +1)
- Funding recency+1.5Series E · $54M, Sep 2026 (1 month ago): 6 months or less = +1.5
- Traction+1.5Strong growth: $100M+ ARR (Jun 2026), up from $5M in 3.5 years; 20,000+ customers
- Red flags0None found in the last 24 months
- Total4.01 + 1.5 + 1.5 − 0 = 4.0 → Tempo (3.5–4.24)
Distance (10K) is a separate read on how long the lead can last. It doesn't change the score.
Distance
10K · edge: hard to leave
Broad platform with 20,000 customers, but acquisition-stitched in a crowded AI support market.
Open ops roles
No ops roles open right now
Last checked Oct 25, 2026