The problem
Call centers pay large human teams for routine sales and support calls that phone trees can't handle
What they do
Platform to build, test, deploy and monitor AI voice agents for call centers
Traction $80M ARR (Sep 2026), up from ~$5M at start of 2025; profitable on $5M raised
Hiring trend
- Open roles
- 28
- Ops roles
- 4
- Headcount
- ~50 core (company); ~175 on LinkedIn
LinkedIn headcount ~177, +22% in 90 days (AI Index); core team 25 → 50 since Nov 2025
Hiring in
- SF Bay Area
- South Africa
- Brazil
- Remote
Glassdoor
4.5 ★ 2 reviews ↗Funding
- Last round
- $4.6M
- Stage
- Seed
- Date
- Aug 2024
Led by Alt Capital
- Hiring+1.528 open roles on the live job board (10–29 roles = +1.5)
- Funding recency0Seed · $4.6M, Aug 2024 (26 months ago): over 24 months = 0
- Traction+1.5Strong growth: $80M ARR (Sep 2026), up from ~$5M at start of 2025; profitable on $5M raised
- Red flags0Watch-outs noted below, none scored as a significant flag
- Total3.01.5 + 0 + 1.5 − 0 = 3.0 → Steady (1.5–3.49)
Distance (Half) is a separate read on how long the lead can last. It doesn't change the score.
Distance
Half · edge: hard to leave
A top voice-agent platform by revenue ($80M ARR, profitable, thousands of businesses, 2,600+ G2 reviews, Brex #4 fastest-growing vendor of 2025) with forward-deployed teams embedding it in call-center workflows; ElevenLabs, Vapi and Sierra/Decagon contest the same buyers.
Sources: Retell AI: About us milestones ($40M Nov 2025, $80M Sep 2026, Brex ranking) ↗ · Sacra: Retell AI at $60M/yr, up 650% YoY (May 2026) ↗ · GlobeNewswire: Retell named to Wing VC Enterprise Tech 30 (Apr 2026) ↗
Watch-outs
Watch-outs (no score impact): Nov 2025 CERT/CC note says its API lacks guardrails against phishing-call abuse (same note names Vapi, Bland, Synthflow, Lindy); 2026 customer forum complaints about toll-fraud bills; recent Glassdoor interview reviews poor.
Sources: CERT/CC Vulnerability Note VU#649739 (Nov 2025) ↗ · Retell community: toll fraud victim complaint (Feb 2026) ↗ · Retell community: IRSF fraud refund request (Jul 2026) ↗ · Glassdoor: Retell AI interview reviews ↗
Last checked Oct 25, 2026
