The problem
Large contact centers can't scale quality support with human agents alone
What they do
Enterprise voice and chat AI agents for customer support
Traction Enterprise customers incl. DoorDash
Hiring trend
- Open roles
- 33
- Ops roles
- 2
- Headcount
- ~105
~105 staff at Q3 2026 (Harmonic); 32 open roles
Hiring in
- San Francisco
- New York
- Dallas
- Remote
Funding
- Last round
- $61M
- Stage
- Series A
- Date
- Nov 2025
Led by Redpoint
- Hiring+233 open roles on the live job board (30+ roles = +2)
- Funding recency+1Series A · $61M, Nov 2025 (11 months ago): 6–12 months = +1
- Traction+0.75Some growth: Enterprise customers incl. DoorDash
- Red flags0None found in the last 24 months
- Total3.752 + 1 + 0.75 − 0 = 3.75 → Tempo (3.5–4.24)
Distance (10K) is a separate read on how long the lead can last. It doesn't change the score.
Distance
10K · edge: hard to leave
Strong DoorDash deployment, but bigger support-AI rivals crowd the category.
Last checked Oct 25, 2026