The problem
Product and CX teams can't see what customers want because feedback is scattered across tickets, calls and reviews
What they do
AI customer-intelligence platform that unifies and analyzes feedback from 50+ sources
Traction Seven-figure ARR, doubled in 2024; customers include Canva, Notion, Perplexity
Hiring trend
- Open roles
- 16
- Ops roles
- 2
- Headcount
- ~77
Headcount ~75-79, +19-30% YoY (LinkedIn/Revelio est.); 15 open roles
Hiring in
- Bengaluru
- New York
- Remote
Glassdoor
4.7 ★ 18 reviews ↗Funding
- Last round
- $20.8M
- Stage
- Series A
- Date
- Dec 2024
Led by Canaan Partners
- Hiring+1.516 open roles on the live job board (10–29 roles = +1.5)
- Funding recency+0.5Series A · $20.8M, Dec 2024 (22 months ago): 12–24 months = +0.5
- Traction+0.75Some growth: Seven-figure ARR, doubled in 2024; customers include Canva, Notion, Perplexity
- Red flags0None found in the last 24 months
- Total2.751.5 + 0.5 + 0.75 − 0 = 2.75 → Steady (1.5–3.49)
Distance (10K) is a separate read on how long the lead can last. It doesn't change the score.
Distance
10K · edge: learns from use
Respected AI-native feedback tool with marquee PLG customers and a per-customer taxonomy that learns from use, but at seven-figure ARR it is small next to Qualtrics and Medallia, and helpdesk and product platforms (Zendesk, Intercom, Productboard) are building the same insights for the same buyer, alongside rivals like Unwrap and Thematic
Sources: Business Wire, Dec 2024: Series A, ARR doubled, Canva/Notion/Linear customers ↗ · SiliconANGLE, Oct 2025: still 'seven-figure ARR' ↗ · Enterpret blog, Oct 2026: Support QA (second product line into support QA) ↗
Last checked Oct 25, 2026